Returns · 21 days · Free collection
Not quite right? Send it back, free.
We want you to be absolutely delighted with your rug. If you’re not 100% happy, you can return it within 21 days for a full refund — and our courier will collect it from you.
Return any item within 21 days of delivery.
No return charges — we cover the collection.
From your home, work or another address.
Once your rug is back and checked.
How to return
Four simple steps.
All of our rugs are delivered with a return package enclosed, so there’s nothing to buy and nothing to post.
Contact us
Call or email us first to let us know you’d like to return your rug.
Pack it up
Roll the rug and use the return package enclosed with your delivery.
We collect
Our courier collects from your home, work or an alternative address.
You’re refunded
Once we’ve received and checked your rug, we refund you in full.
The small print
What can be returned.
Returnable
- Any rug from our collection, within 21 days of delivery.
- Returned complete and in its original condition.
- Arranged with us first by phone or email.
Not returnable
- Bespoke and made-to-order rugs, which are made especially for you.
- Rugs that have been used, damaged or altered after delivery.
- Returns sent back without contacting us first.
Questions
Returns FAQs.
Do I have to pay for a return?
No. Returns are free — our courier collects the rug from you at no charge.
How long do I have?
You can return any item within 21 days for a full refund, as long as it’s returned complete and in its original condition.
Where can the rug be collected from?
From your home, your work or an alternative address — whichever suits you.
When will I get my money back?
We’ll let you know once we’ve received and checked your return, and refund you to your original payment method. Your bank may take a few extra days to show it.
Can I exchange for a different rug?
Of course. Get in touch and we’ll help you find the right one — or book a free home trial to see a few options in your room first.
Need help with a return?
Our team will take care of everything — just get in touch.
