Deliveries to UK and Ireland addresses are free of charge and we endeavour to make them within 2 working days (Monday to Friday) for items in stock.
Deliveries to Europe are free over the orders of £1000. Deliveries charges to all other international addresses will apply.
We want you to be absolutely delighted with your purchase and therefore we offer FREE RETURNS for the items you are not 100% happy with. You can return any item within 21 days for a full refund, provided that the item is returned complete and in original condition.
To return an item, please contact us first by telephone or email. We will then arrange for our courier to collect the item from you. Returns can be collected from your home, work or alternative address. All items are delivered with a return package enclosed for easy returns.
We believe the best place to choose a rug is the place that its going to go to. This is why we encourage people to try the rug at home before diving head in first.Feel Free to take us up on our no obligation home viewing service to try the rugs that will eventually be part of your home for a long time.
There are various factors that could affect the way a rug looks quite different from the picture in real life. Natural Light, Pile length, Interior colours and directions of windows could all affect its appearance.
You can also simply GET IN TOUCH over the phone and let us put something together based on your colour scheme and measurements.
Henley on Thames showroom : +(44) 01491 413321
London Warehouse : +(44)(0) 7867610656